York has been the birthplace of the famous KitKat chocolate bar for almost a hundred years. Originally introduced in 1935 as Rowntree’s Chocolate Crisp, this beloved treat has been manufactured in the historic city ever since. Today, Nestlé owns the York factory, which serves as the primary hub for KitKat production not only in the UK but also for global markets.
Behind the scenes, a dedicated team of experts continuously works on enhancing and modernizing the product while preserving its timeless flavor. Rob Jackson, a product and process specialist at Nestlé focusing on KitKat, embodies the passion behind creating one of the nation’s favorite chocolates.
Despite his unconventional background in forensic anthropology and teaching, Rob found his calling in the confectionery industry eight years ago. His journey led him to Nestlé’s global confectionery R&D center in York, where he saw an opportunity to blend his scientific skills with practical application.
Rob’s role has evolved over the years, from the lab to product development and now overseeing production at the factory. He emphasizes the constant drive for innovation and improvement, whether through ingredient testing, recipe adjustments, process enhancements, or sustainability initiatives like reducing carbon emissions.
Rob hints at exciting future chocolate bar developments while emphasizing the meticulous quality control maintained by expert tasters trained to provide objective feedback for product refinement.
Despite the challenges that come with the job, Rob finds immense satisfaction in contributing to the legacy of KitKat and the confectionery heritage of York. His enthusiasm reflects the enduring appeal and promising future of this iconic chocolate brand.