An easyJet flight bound for Liverpool had to be canceled in Spain due to disruptive passengers, causing inconvenience to hundreds of travelers. Witnesses at Malaga Airport reported hearing loud disturbances from a plane scheduled to depart at 11.25pm local time. Three allegedly intoxicated passengers were removed by easyJet staff and local police, leading the crew to decide they were unfit to fly the aircraft back to Liverpool John Lennon Airport.
Following the incident, the flight was ultimately called off, prompting dissatisfaction among affected passengers regarding easyJet’s customer service. Some individuals claimed they were advised to use an app to rebook their flights, while many found themselves stranded at the airport without available accommodations.
An easyJet spokesperson mentioned that crew members have the right to refuse duty if they feel unfit to operate. The airline apologized for the disruption caused and assured affected customers of refunds for self-booked accommodations to mitigate inconvenience.
Passenger Gaynor Loguellou shared her experience of the ordeal, expressing frustration at the lack of assistance provided. Another traveler, James Holt, also recounted the chaotic scene and the subsequent flight cancellation due to disruptive behavior.
Despite the airline’s efforts to assist passengers with rebooking, some, like Gaynor, found it challenging, especially for elderly passengers. The incident led to missed appointments and added stress for many travelers, with complaints about the lack of support from easyJet staff in resolving the situation.
In response, an easyJet spokesperson addressed the disruption, emphasizing the safety and well-being of customers and crew as a top priority. The airline offered options for rebooking, refunds, and accommodation, striving to alleviate the impact of the incident on affected passengers.