All EE customers are being cautioned following a resurgence of a deceptive text message scam in recent weeks. The fraudulent message prompts recipients to urgently claim their “EE reward points” before they expire, leading them to a fake EE website. Despite the appearance of legitimacy, there are no actual points, as the scam is designed to steal money and personal information. Reports indicate a growing trend in such incidents this month.
To warn others, numerous EE users have shared their experiences on online forums. One customer recounted receiving a text about rewards, clicking the link to what seemed like a genuine EE site, and advised others to be vigilant. Another admitted falling for the scam momentarily, entering personal details before realizing the fraudulent nature and closing the site.
Phonely, a cybersecurity firm, has noted an increase in reports on its scam-tracking platform “Who Called Me,” revealing that these scam messages are originating from random numbers posing as EE. The firm urges mobile users to exercise caution when receiving unexpected messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the deceptive nature of these texts, highlighting how criminals craft them to blend in seamlessly with legitimate notifications, urging people to refrain from clicking on links in unsolicited messages. Thompson advised contacting mobile providers directly using official channels if unsure about any messages.
EE has confirmed that they do not have a points or rewards program and have shared an example of the scam message to help customers identify it. The company’s advice is clear: if you receive a message regarding EE reward points, refrain from clicking on any links or sharing personal information to stay secure.
The scam text typically reads: “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
In conclusion, EE stresses that recipients should ignore such messages, avoid clicking on any links, refraining from replying, calling back, or sharing personal or financial details to maintain security and prevent falling victim to scams.