NatWest will be closing 26 bank branches this month, with additional closures scheduled for later in the year. Two branches were shut down this week in Cwmbran and Wisbech, and another two are set to close today in Leicester and Rayleigh.
Recent data from Which? reveals that NatWest Group, which encompasses Royal Bank of Scotland and Ulster Bank, has closed 1,483 branches since 2015. Customers can utilize any bank within the NatWest group for face-to-face services if needed. For instance, NatWest customers can access RBS branches and vice versa. Additionally, customers can explore the option of visiting a “mobile branch,” where staff members provide services in community locations for a specified period.
To meet the evolving needs of customers, NatWest has emphasized digital services, with over 80% of active current account holders utilizing digital platforms. While everyday transactions are efficiently handled through digital banking, customers value speaking to knowledgeable staff for more complex matters. The bank is committed to enhancing self-service capabilities and offering personalized experiences in response to the industry-wide shift towards digital services.