The most recent update from Ofcom reveals the current status of consumer complaints in the broadband, TV, and telecoms sectors. Ofcom’s latest report indicates an overall decline in complaints since the beginning of 2025.
During the second quarter of 2025 (April to June), Ofcom noted a decrease in complaints compared to the previous quarter. Notably, EE, a BT-owned provider, received the highest number of complaints in the fixed broadband category.
Conversely, Plusnet, another BT-owned company, emerged as the top performer with the fewest complaints in the broadband sector. Here are the complaint figures per 100,000 customers for various broadband providers:
– Plusnet: 4 complaints
– Sky: 6 complaints
– Virgin Media: 8 complaints
– BT: 9 complaints
– TalkTalk: 9 complaints
– NOW: 9 complaints
– Vodafone: 9 complaints
– EE: 10 complaints
The report also covers complaints in other areas such as landline, mobile, and pay-TV services. Utility Warehouse excelled in landline services with zero complaints per 100,000 customers, while EE received the highest number of complaints in this category.
For TV services, TalkTalk and Sky received minimal complaints, while EE had the highest complaint rate. In the mobile services segment, EE, Vodafone, and Tesco Mobile tied for the lowest complaint rate.
According to USwitch, the latest data from Ofcom shows a significant decrease in complaints across various services, indicating positive industry trends. While EE received the most complaints, there was a decrease in complaints for the provider this quarter. Service issues remain a primary driver of complaints in both mobile and broadband services, emphasizing the importance of reliable connectivity.
Amid annual price increases, service providers are urged to enhance service quality and value. Consumers are advised to compare deals regularly and switch providers if their needs are not being met adequately.