Sainsbury’s Bank customers are set to lose access to its credit card app starting next month. The bank transferred its banking services, including credit cards, loans, and savings, to NatWest last year, affecting 1.8 million customers.
A recent update revealed that the Sainsbury’s Bank credit card app will cease to function from 5 pm on October 3. Account transfers to NatWest will occur between October 3 and 6. Sainsbury’s Bank has already notified impacted customers about these changes.
A spokesperson for Sainsbury’s Bank reassured customers that there are no immediate actions required from them. The bank will keep customers informed throughout the transfer process.
Sainsbury’s Bank had previously announced the winding down of its banking division in January last year to focus on its retail business. NatWest’s acquisition of the bank in June 2024 includes taking on £1.4 billion of unsecured personal loans, £1.1 billion of credit card balances, and approximately £2.6 billion of customer deposits.
Additionally, Sainsbury’s Bank ceased accepting applications for new savings accounts earlier this year. The bank clarified that any savings applications made before March 13, 2025, will be processed as usual.
While Sainsbury’s Bank previously offered travel money services, the business was sold to Fexco Group in July 2025. However, the pet insurance business remains unaffected by the NatWest deal.
Simon Roberts, CEO of Sainsbury’s, emphasized the alignment of NatWest’s values with theirs and assured customers of continued quality service. NatWest Group CEO, Paul Thwaite, expressed enthusiasm about welcoming new customers and the growth opportunities the acquisition presents.
The transition is expected to enhance NatWest Group’s retail banking business and provide additional scale to its credit card and unsecured personal lending operations. NatWest Group aims for a smooth integration process to ensure customer satisfaction.