Virgin Media customers in the UK are receiving a complimentary upgrade known as Smart Support. This new service provides round-the-clock assistance to ensure smooth internet connectivity year-round. Smart Support automatically monitors broadband performance, offering immediate solutions for speed or connection issues. It aims to prevent disruptions that could impact online activities like streaming or remote work.
Moreover, Virgin Media can remotely address problems overnight, minimizing daytime disturbances by applying updates or repairs while customers are asleep. In cases of severe issues, the service can suggest enhancements such as WiFi Pods or Hub upgrades for better whole-home coverage. Customers facing persistent problems can also schedule a visit from an engineer at no additional cost.
Gareth Lister, Director of Connectivity at Virgin Media O2, highlighted the importance of Smart Support in meeting the rising demand for reliable internet access. He emphasized the service’s ability to swiftly address connectivity issues, providing customers with peace of mind. Virgin Media has confirmed that Smart Support is being rolled out to all customers without any extra charges, reinforcing their commitment to keeping users connected seamlessly.